Quality policies

Quality Policy Statement

The management of VETRERIA VISTOSI srl, driven by the desire to demonstrate the company’s ability to regularly supply the market with products that meet the requirements, as well as to

has decided to adapt and operationalise its Quality Management System according to UNI EN ISO 9001:2015 starting from the commitment to the pursuit and application, with the cooperation of all parties, of the following principles, guidelines and requirements:

• defining and upholding the roles, authority and responsibilities of the personnel involved in the company;
• promotion and adoption of effective internal and external communication by the company;
• staff involvement and awareness;
• systematic customer orientation and understanding of their needs/requirements and expectations in terms of
of products and supplies;
• promotion within the organisation of the ‘process approach’ from a PDCA and ‘risk based thinking’ perspective;
• integration of quality requirements within business processes;
• planning, provision and utilisation, within the processes, of suitable, qualified and appropriate to the relevant needs, as well as effective;
• promotion within the company of the effectiveness of the Quality Management System and continuous improvement;
• systematically defining, planning, issuing and reviewing corporate Quality Objectives;

- assessment of the risks and opportunities that exist in relation to the context of the company;
- Identification and planning of actions to address identified risks and opportunities;
- research, provision, maintenance and consolidation within the company of the know-how required to carry out all the required processes;
- competence/qualification of those working in the company;
- control of documented information managed in the company;
- planning, implementation and control of functional processes for the realisation of market/customer deliveries and the requirements of these processes;
- creation of clear and defined formal relationships with Suppliers, based on mutual cooperation, satisfaction, transparency, loyalty and sustainability, as well as on contractual continuity and trust;
- consolidation and improvement of expected/expected quality levels on supplies to the market/customer (e.g.: product quality; delivery time; packaging quality; level of customer relations with sales staff and/or agents;
- adequacy of the assembly instructions included with the products, etc;
- pursuit of compliance with mandatory laws, standards and/or regulations, with particular reference to the areas:

• health and safety at work;
• fire-fighting;
• protection of personal data;
• environmental protection;
• product safety;

that may influence (directly or indirectly) the effectiveness of work/manufacturing processes and/or affect product conformity;

- acknowledgement and fulfilment of workers' needs and expectations (e.g.: stability and job security, adequacy of pay and working hours, social ethics at work, well-being in the working environment, compliance with the requirements of the relevant CCNL, etc.), in order to foster the expected operativeness and effectiveness of the activities carried out in the Company;
- planning and implementation of systematic performance evaluation activities:

• monitoring, measurement, analysis and evaluation (on processes, products and customer satisfaction);
• internal audits;
• periodic management reviews of the Quality Management System;

• management of non-conformities;
• handling of Customer Complaints;
• management of Reliefs and/or Improvement Reports;
• management of Corrective Actions and/or any initiative aimed at improving activities, resources and/or
products;

with respect to business needs in order to achieve:

- adequate economic realisation results;
- the economic/administrative sustainability of the company's business;
- the economic/administrative sustainability of the company's business;
- the improvement of their market shares;
- the consolidation of the Company's image and prestige externally;
- the continued consolidation of the VISTOSI brand in the market.

On the basis of these commitments, the Executive Directorate (DG) proposes to:

- continually review and evaluate critically, systematically and objectively the adequacy and effectiveness of the company's Quality Management System, developing periodic Management Reviews and analysing the results of Audits conducted within the organisation by qualified Assessors and/or the Certification Body;
- define, by means of appropriate Improvement Plans, the improvement actions and Objectives to be pursued and monitored by the company with regard to 'customer satisfaction' and QMS processes:

• commercial process;
• procurement process;
• design/development process;
• production process;
• shipping process;

• warehouse process;
• QMS management process;
• management processes.

Quality Policy